Cookie Policy

Introduction

This Cookie Policy explains how Tandem ("we," "us," or "our") uses cookies and similar technologies when you visit our website. This policy should be read alongside our Privacy Policy.

What is a Cookie

A cookie is a small text file placed on your device by the websites that you visit. Cookies are then sent back to the website on each subsequent visit, or to another webpage that recognizes that cookie. Cookies are used in order to make the website work, or to work more efficiently, as well as to provide information to the owners of the website. Such information may be used to provide a more personalized and responsive service.

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‍Session vs. Persistent Cookies We use both Session and Persistent Cookies:

• Session Cookies: These are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage during a single visit.
• Persistent Cookies: These remain on your device for a set period. We use persistent Cookies to improve your experience, for example, by recording your acceptance of our Cookie Policy so the banner does not reappear every time you visit.

How We Use Cookies

Our website is informational in nature and is designed to provide details about the services offered by Tandem. We do not sell products, process payments, or conduct ecommerce activities through this website.

We use cookies to:

• Enable essential website functionality
• Understand how visitors interact with our website
• Improve website performance and content

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Types of Cookies We Use

a. Essential Cookies: These cookies are necessary for the operation of our website and are set by our website platform, Webflow. They support core functionality such as page navigation, security, and performance.

b. Analytics Cookies: We use Google Analytics 4 (GA4) to collect aggregated information about how visitors use our website. These cookies help us understand usage patterns, including:

• Pages visited
• Time spent on pages
• Traffic sources
• General interaction data

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The information collected does not directly identify individual users. Google Analytics may process data on servers located outside of Canada, including in the United States and other jurisdictions.

International Data Transfers

As a global website using third-party service providers, information collected through cookies may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws. Tandem takes reasonable steps to ensure that personal information is handled in accordance with applicable privacy laws.

Cookies We Do Not Use

To be clear, Tandem does not use:

• Advertising or marketing cookies
• Behavioural advertising or profiling cookies
• Cookies related to ecommerce, payments, or user accounts

Managing Your Preferences and Withdraw Consent

You have the right to decide whether to accept or reject cookies.

• Cookie Banner: When you first visit our site, you will see a banner asking for your consent to use Analytics cookies. You can choose to "Accept" or "Decline."
• Browser Settings: You can adjust the setting of your Internet browser to reject the setting of all or some Cookies and to alert you when a Cookie is placed on your device. For further information about how to do so, please refer to www.allaboutcookies.org.
• Impact of Refusal: Please note that if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to access or use all parts or functionalities of our Sites.
• Google Opt-Out: To opt-out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

Updates to This Cookie Policy

Tandem may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date" at the top.